:: Terms and Conditions ::
The air holidays and flights shown on this site are ATOL protected by the Civil Aviation Authority, and we act as agents for licensed tour operators. The relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL protected; except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted; or where your payment is made direct to airlines. ATOL protection extends primarily to customers who book and pay in the United Kingdom. As travel and booking agents we act only as Agents for the Principals actually providing the relevant services and with whom your contract will be made. We shall not be liable for any act or default on the part of such Principal or its agents or servants. All holidays shown are subject to availability.
Insurance
It is a booking condition of all tour operators & suppliers that you have adequate travel insurance. Passengers must take out travel insurance and details of our recommended policy are available prior to taking out a policy. Neither we nor any of our Agents or Servants shall be liable or responsible for any loss, damage, injury, delay or inconvenience whatsoever to any traveller or his luggage or other personal property sustained or suffered in, or during, any passage, journey, trip or stay, or in respect of any accommodation or in the carrying out of any arrangements booked through us. In the case that you decline insurance you may be asked to sign an indemnity form, or provide details of alternative cover. No insurance will be issued until the full premium has been received.
Payments
We reserve the right to adjust prices and times given or quoted should circumstances make necessary. Prior notice will be given in most circumstances. We can only guarantee against fare increases when the balances are paid in full at time of the booking. Any payments made by credit cards are subject to a 2% handling fee. There is no handling fee for payments made by Debit Card or Switch. Payments made by cheque require 7 working days for clearance.
Alterations
Our receipt of a deposit and the lodging of a booking form do not constitute confirmation of the booking. Confirmation or otherwise is given separately in a form of an ATOL receipt for flight inclusive bookings.
Confirmation
Passengers should assume that all bookings made are sold on a totally non-refundable basis unless otherwise advised by us. All cancellations by a client must be in writing. If a client cancels a booking the deposit will be retained by us as fee to cover expenses, but clients are liable for all expenses and liabilities incurred by us if these exceed the deposit.
Cancelation
Please refer to the individual conditions of booking provided by the tour operator or supplier concerned.
Information
We would recommend you refer to the Foreign Office website for full information on the destination you plan to visit prior to making your enquiry www.fco.gov.uk/knowbeforeyougo
Claims
Details of the ABTA arbitration scheme is available on request.
Forfeiture of reservations
All final balances must be paid at least two months before departure or the date given at time of booking in writing or orally. If we do not receive payment we reserve the right, which may be exercised without any notice to the passenger whatsoever, to cancel the reservation and retain any balances.
Passports health and visa certifications
Passengers must be in possession of a valid passport and necessary visa(s) and health certificates. In case of passengers being refused entry by any immigration or other Authority all repatriation costs are to be borne by the passenger. Many countries require a minimum validity of six months to be left on your passport beyond the date of departure from that destination. Please ask our Sales Team for updated information on the
destination you are visiting. www.ukpa.gov.uk
Reconfirmation
Where a passenger has to reconfirm outward or return flight details it is their responsibility for any inconvenience or loss caused by failure to do so.
Validly of Tickets
Return tickets are only valid for dates specified on the tickets unless a change is made by the company, or at the passengers request and make an additional charge at our discretion.
Information Given in the booking form
Information given in the booking form is accepted by the Company as being correct unless subsequently amended in writing. We therefore do not accept any responsibility whatsoever, for any inconvenience or financial loss caused by wrong information being supplied to the company.
Changes of requested travel information
All requests by passengers to alter booking or travel arrangements must be writing or made in person. Should a firm booking be held, a minimum charge of £20 will be made to change the dates of travel subject to conditions of booking/ticket and availability. Certain arrangements may incur a 100% penalty in the event of change as per the tour operator's conditions of booking.
Jurisdiction
All agreements between the traveller and us shall be governed by English Law and within the exclusive jurisdiction of English Courts.
Travel Tickets and Documentation
Travel documents are available for collection from our office or will be dispatched by 1st class post. Charges may apply if dispatch is required by guaranteed delivery or courier service. Where tickets need to be arranged for collection at the airport or port of departure charges may also apply.
Code of Conduct
Lloyds Worldchoice Travel Agency is a member of ABTA with membership number K4369. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied bye Lloyds Worldchoice Travel Agency but does not
apply to services featured on this web site that are provided by any company that is not a member of ABTA.
Please go to www.abta.com to check whether a company is a member of ABTA and for a copy Guide to ABTA's Scheme of Financial Protection.
Data Protection
We will not use your information for any purpose other than carrying out your booking and communicating with you.
You are entitled to a copy of your information held by us. If you would like to see this please ask us.
(We may make a small charge for providing this to you).
Phone Calls
Phone calls to Lloyds are recorded for purpose of confirmation.
